Privacy Statement
This Privacy Statement explains our practices, including your choices,
regarding the collection, use, and disclosure of certain information,
including your personal information, by the Khonzel family of
Contacting Us
If you have general questions about your account please visit our online
help center at Your Khonzel service provider
and data controller depends on your country of membership, and will be
listed in your membership or payment confirmation email. For questions
specifically about this Privacy Statement, or our use of your personal
information, cookies or similar technologies, please contact us by email
The data controller of your personal information is Khonzel, Inc., which
also provides the service to you. Please note that if you contact us to
assist you, for your safety and ours we may need to authenticate your
identity before fulfilling your request.
Collection of Information
We receive and store information about you such as:
Information you provide to us: We collect information you provide to
us which includes:
your name, email address, address or postal code, payment method
and telephone number. We collect this information in a number
of ways, including when you enter it while using our service,
interact with our Customer Service, or participate in surveys
or marketing promotions;
information when you choose to provide reviews or ratings, taste
preferences, account settings, set preferences in Your Account,
or otherwise provide information to us through our service or
Information we collect automatically: We collect information about
you and your use of our service, your interactions with us and our
advertising, as well as information regarding your computer or other
device used to access our service (such as gaming systems, smart TVs,
mobile devices, and set top boxes). This information includes:
your activity on the Khonzel service, such as title selections,
watch history and search queries;
details of your interactions with Customer Service, such as the
date, time and reason for contacting us, transcripts of any chat
conversations, and if you call us, your phone number and call
device IDs or other unique identifiers, device and software
characteristics (such as type and configuration), connection
information, statistics on page views, referral URLs, IP
address (which may tell us your general location), browser and
standard web server log information;
information collected via the use of cookies, web beacons and
other technologies, including ad data (such as information on
the availability and delivery of ads, the site URL, as well as
the date and time). See our Cookies and Internet Advertising
section for more details.
Information from other sources: We might supplement the information
described above with information we obtain from other sources,
including from both online and offline data providers. Such
supplemental information could include demographic data, interest
based data, and Internet browsing behavior.
Use of Information
We use information to provide, analyze, administer, enhance and personalize
our services and marketing efforts, to process your registration, your
orders and your payments, and to communicate with you on these and other
topics. For example, we use information to:
determine your general geographic location, provide localized
content, provide you with customized and personalized viewing
recommendations for movies and TV shows we think will be enjoyable,
determine your Internet service provider, and help us quickly and
efficiently respond to inquiries and requests;
prevent, detect and investigate potentially prohibited or illegal
activities, including fraud, and enforcing our terms (such as
determining free trial eligibility);
analyze and understand our audience, improve our service (including
our user interface experiences) and optimize content selection,
recommendation algorithms and delivery;
communicate with you concerning our service (for example by email,
push notifications text messaging, and online messaging channels),
so that we can send you news about Khonzel, details about new features
and content available on Khonzel, and special offers, promotional
announcements and consumer surveys, and to assist you with
operational requests such as password reset requests. Please see the
"Your Choices" section of this Privacy Statement to learn how to set
or change your communications preferences.
Disclosure of Information
We disclose your information for certain purposes and to third parties,
as described below:
The Khonzel family of companies: We share your information among the
Khonzel family of companies (existing today or newly created in the
future) as needed for: data processing and storage; providing you with
access to our services; providing customer support; making decisions
about service improvements, content development; and for other
purposes described in the Use of Information section of this Privacy
Service Providers: We use other companies, agents or contractors
("Service Providers") to perform services on our behalf or to assist
us with the provision of services to you. For example, we engage
Service Providers to provide marketing, advertising, communications,
infrastructure and IT services, to personalize and optimize our
service, to process credit card transactions or other payment
methods, to provide customer service, to collect debts, to analyze
and enhance data (including data about users' interactions with our
service), and to process and administer consumer surveys. In the
course of providing such services, these Service Providers may have
access to your personal or other information. We do not authorize them
to use or disclose your personal information except in connection with
providing their services.
Promotional offers: We may offer joint promotions or programs that,
in order for your participation, will require us to share your
information with third parties. In fulfilling these types of
promotions, we may share your name and other information in connection
with fulfilling the incentive. Please note that these third parties
are responsible for their own privacy practices.
Protection of Khonzel and others: Khonzel and its Service Providers
may disclose and otherwise use your personal and other information
where we or they reasonably believe such disclosure is needed to (a)
satisfy any applicable law, regulation, legal process, or
governmental request, (b) enforce applicable terms of use, including
investigation of potential violations thereof, (c) detect, prevent,
or otherwise address illegal or suspected illegal activities
(including payment fraud), security or technical issues, or (d)
protect against harm to the rights, property or safety of Khonzel,
its users or the public, as required or permitted by law.
Business transfers: In connection with any reorganization,
restructuring, merger or sale, or other transfer of assets, we will
transfer information, including personal information, provided that
the receiving party agrees to respect your personal information in
a manner that is consistent with our Privacy Statement.
Whenever in the course of sharing information we transfer personal
information to countries outside of the European Economic Area and other
regions with comprehensive data protection laws, we will ensure that the
information is transferred in accordance with this Privacy Statement and
as permitted by the applicable laws on data protection.
You may also choose to disclose your information in the following ways:
While using the Khonzel service you will have opportunities to post
reviews or other information publicly, and third parties could use
the information you disclose;
Certain portions of our service may contain a tool which gives you
the option to share information by email, text message and social or
other sharing applications, using the clients and applications on
your smart device;
Social plugins (including those offered by Facebook, Twitter,
Pinterest, and Google) allow you to share information on those
Social plugins and social applications are operated by the social network
themselves, and are subject to their terms of use and privacy policies.
Access to Your Account and Profiles
In order to provide you with ease of access to your account and to help
administer the Khonzel service, we use technology that enables us to
recognize you as the account holder and provide you with direct access to
your account without requiring you to retype any password or other user
identification when you revisit the Khonzel service. You can choose not
to take advantage of this feature on your computer by unchecking the box
"Remember me" when you log in to the website. Where possible, users of public
or shared devices should log out at the completion of each visit. If you
sell or return a computer or Khonzel ready device, you should log out and
deactivate the device before doing so. If you do not maintain the security
of your password or device, or fail to log out or deactivate your device,
subsequent users may be able to access your account, including your personal
If you share or otherwise allow others to have access to your account, they
will be able to see your information (including in some cases personal
information) such as your watch history, ratings, reviews and account
information (including your email address or other information in Your
Your Information and Rights
You can request access to your personal information, or correct or update
out-of-date or inaccurate personal information we hold about you.
You can most easily do this by visiting the "Home" portion of our website,
where you have the ability to access and update a broad range of information
about your account, including your contact information, your Khonzel
payment information, and various related information about your account.
You must be signed in to access “Home". To make requests, or if you have
any other question regarding our privacy practices, please contact us at Please also see the Your Choices section of this
Privacy Statement for additional choices regarding your information.
We may reject requests that are unreasonable or not required by law,
including those that would be extremely impractical, could require
disproportionate technical effort, or could expose us to operational risks
such as free trial fraud. We may retain information as required or permitted
by applicable laws and regulations, including to honor your choices, for
our billing or records purposes and to fulfill the purposes described in
this Privacy Statement.
We use reasonable administrative, logical, physical and managerial
measures to safeguard your personal information against loss, theft and
unauthorized access, use and modification. Unfortunately, no measures can
be guaranteed to provide 100% security. Accordingly, we cannot guarantee
the security of your information.
Other Websites, Platforms and Applications
The Khonzel service may be provided through and/or utilize features (such
as voice controls) operated by third party platforms, or contain links to
sites operated by third parties whose policies regarding the handling of
information may differ from ours. For example, you may be able to access
the Khonzel service through platforms such as gaming systems, smart TVs,
mobile devices, set top boxes and a number of other Internet connected
devices. These websites and platforms have separate and independent privacy
or data policies, privacy statements, notices and terms of use, which we
recommend you read carefully. In addition, you may encounter third party
applications that interact with the Khonzel service.
You must be 18 years of age or older to subscribe to the Khonzel service.
In certain jurisdictions, the age of majority may be older than 18, in which
case, you must satisfy that age in order to become a member. While
individuals under the age of 18 may utilize the service, they may do so
only with the involvement, supervision, and approval of a parent or legal
Changes to This Privacy Statement
We will update this Privacy Statement from time to time in response to
changing legal, regulatory or operational requirements. We will provide
notice of any such changes (including when they will take effect) in
accordance with law. Your continued use of the Khonzel service after any
such updates take effect will constitute acceptance of those changes. If
you do not accept any updates to this Privacy Statement, you may cancel
your use of the Khonzel service. To see when this Privacy Statement was
last updated, please see the "Last Updated" section below.
Cookies and Internet Advertising
We and our Service Providers use cookies and other technologies (such as
web beacons) for various reasons. For example, we use cookies and other
technologies to make it easy to access our services by remembering you when
you return, to provide and analyze our services, to learn more about our
users and their likely interests, and to deliver and tailor marketing or
advertising. We want you to be informed about our use of these technologies,
so this notice explains the types of technologies we use, what they do and
your choices regarding their use.
1 What are cookies? Cookies are small data files that are commonly
stored on your device when you browse and use websites and online
services. They are widely used to make websites work, or to work more
efficiently, as well as to provide reporting information and assist
with service or advertising personalization. Cookies are not the
only types of technology that enable this functionality; we also use
other, similar types of technologies. See below for more information
and examples.
2 Why does Khonzel use cookies? We and our Service Providers may use
the following types of cookies:
Essential cookies: These cookies are strictly necessary to
provide our website or online service. For example, we or our
Service Providers may use these cookies to authenticate and
identify our members when they use our websites and applications
so we can provide our service to them. They also help us to
enforce our Terms of Use, prevent fraud and maintain the
security of our service.
Performance and functionality cookies: These cookies are not
essential, but help us to personalize and enhance your online
experience with Khonzel. For example, they help us to remember
your preferences and prevent you from needing to re-enter
information you previously provided (for example, during member
sign up). We also use these cookies to collect information (such
as popular pages, conversion rates, viewing patterns,
click-through and other information) about our visitors' use
of the Khonzel service so that we can enhance and personalize
our website and service and conduct market research. Deletion
of these types of cookies will result in limited functionality
of our service.
Advertising cookies: These cookies use information about your
visit to this and other websites, such as the pages you visit,
your use of our service or your response to ads and emails, to
deliver ads that are more relevant to you. These types of ads
are called "Interest-Based Advertising." Many of the
advertising cookies associated with our service belong to our
Service Providers.
3 At this time, we do not respond to Web browser "do not track" signals.
4 How Does Khonzel use Web Beacons and other Technologies? Web beacons
(also known as clear gifs or pixel tags) often work in conjunction
with cookies. We and our Service Providers may use them for similar
purposes as cookies, such as to understand and enhance the use of our
service, improve site performance, monitor visitor traffic and
actions on our site, and understand interactions with our marketing
(including email and online ads on third party sites). Because web
beacons often work in conjunction with cookies, in many cases,
declining cookies will impair the effectiveness of web beacons. We
use other technologies that are similar to cookies, such as browser
storage and plugins (e.g., HTML5). Like cookies, some of these
technologies may store small amounts of data on your device. We may
use these and various other technologies for similar purposes as
cookies, such as to enforce our terms, prevent fraud, and analyze the
use of our service. There are a number of ways to exercise choice
regarding these technologies. For example, many popular browsers
provide the ability to clear browser storage, commonly in the settings
or preferences area; see your browser’s help function or support area
to learn more. Other technologies, such as Silverlight storage, may
be cleared from within the application.
Last updated:March 5, 2018