FAQ
What is Khonzel?

Khonzel is a subscription service that provides members with access to Manipuri language motion pictures, television and other audio-visual entertainment ("Khonzel content") streamed over the Internet to certain Internet-connected TV's, computers and other devices ("Khonzel ready devices”). At this time we are working exclusively with independent filmmakers who creates content in Manipuri language. Our goal is to make Manipuri content available around the globe. We are continually working with these filmmakers to expand the genre of our offerings. We expect to stream animations, short films, educational contents, and many more new and interesting titles in the near future.

By becoming a subscriber with Khonzel, you are signing up to be a patron of a small nascent film industry in Manipur. You will be directly responsible for helping a small(but growing) number of very talented pool of artists and the many people who work behind the scene to provide us with a quality entertainment alternative.

What plans are available?

We currently offer 2 monthly plans in USD & 3 Yearly plans in India: 

How do I sign up?

You can sign up via Sign In/Join Us link at the top of the page and clicking the Sign Up link.

Sign Up Page
What payment methods are accepted?

Khonzel currently uses Stripe, one of the best payment processing tech company in the world. We are completely integrated with them. As such we accept all major credit and debit cards like VISA, MASTERCARD, AMEX, DISCOVER etc. 

We will also be accepting ACH for US resident in the near future. We will also continually add newer forms of payment in the near future.

The payment capture screen is very simple. Is it secured?

Short answer - Absolutely! At Khonzel, our goal is make the signup process as easy as possible. We strive really hard for a minimalistic yet secure design in all aspects of our applications. However as the saying goes, minimalistic design requires more work! All electronic communication from www.khonzel.net and it's application server/payment gateway are done over an encrypted channel. Our payment processing partner is one of the leading firm in payment processing. Numerous algorithm are used to detect possible fraudulent charges without creating unnecessary burden on our customer. However, as with any trasaction over the internet, you should be prudent to monitor your transactions and flag any suspicous activity to your card institution. Charges on your statement from Khonzel should appear as 'KHONZEL,LLC'.

What should I do if my payment was declined?

Most Credit/Debit card transactions have been successful in most countries. Only a very small number of transactions have been declined by the issuing institutions. In all those cases it's been merely a block place by them from international transaction to prevent fraud. If your card was declined, you should enquire about it directly with them by calling the customer care number at the back of your card. Once the block has been removed, please update your payment info and resubscribe again. The other alternative is to use another card that have worked in the past.

I get an error that my account was created but my payment was declined. What should I do next?

Most error during an account creation have been because of failure to honour the charges by your issuing institution. Please enquire directly with them and rectify the issue. Once the issue has been rectified( see above), please do the following:

At this point, if were no errors, you should get a confirmation and also see your banner at the top of the page reflect the plan you are currently enrolled. If there is anything else be sure to reach out to us directly at customer.care@khonzel.net.

What movies are available?

At Khonzel, we are continously updating our list. new movies are added and removed regularly. The list changes frequently. For the latest list or to see upcomming movies, please follow us on facebook

Sign Up Page

Fig: A sample page.

How do I access the service?

At the moment the service can be access over:

Khonzel is designed to provide users the 10-foot user experience. As such, you will get the full experience if you stream your movies to a big screen using Fire TV/Stick.

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Fig: Khonzel movie playing in a home theatre.

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Fig: Movie night with friends and family.

How can I download the Khonzel App on Fire Stick/TV?

Using your firetv/firestick remote, simply go to the homepage and search for "Khonzel".

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Fig :Khonzel App ready for download.

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Fig: Khonzel App as seen inside the FireTV home page.

What browsers are supported?

Khonzel supports Safari on macOS and Edge browser on PCs. Just make sure you have the latest version.

How can I watch movies on my smart phone?

Simply launch your favorite browser(Safari or Chrome) on your smart phone. Go to www.khonzel.net/khonzel and enter your login info. That’s it! 

Bookmark the page after sign in. If you had selected the ‘Remember Me” option during the signing process, you will be automatically sign in the next time without the need to re-enter your credentials.

www.khonzel.net/khonzel is a HTML5 Single Page App or SPA. It will give you the same experience as a natively installed Apps.

Will there be a native iOS/Android app from the App Store at some point?

The short answer is 'Yes'. At this point, the tax imposed by the big Vendor for streaming videos on their mobile platform is cost prohibitive especially for a small scale boutique operation like Khonzel. The reason for not doing it at this point is more financial then technical.

How does the billing work?

The membership fee for the service will be billed at the beginning of the paying portion of your membership and each month thereafter unless and until you cancel your membership. We automatically bill your Payment Method each month on the calendar day corresponding to the commencement of your paying membership. Membership fees are fully earned upon payment.

Can I cancel anytime?

Yes you can cancel anytime. However you will continue to be able to access the service till the end of the billing period. There are no partial refunds. You can see the end date by simply clicking the “Home” button at the end of the page after you have successfully logged in. Simply select "Cancel Subscription" from the home menu.

Is there a free version?

Unfortunately no. One of the primary reason why Khonzel came into existence was to help grow the industry. As the saying goes there is no such thing as free lunch! Somebody has to pay for it. If we want to access good quality content, filmmakers and the dedicated artists(actors, singers, writers, editors, composer etc etc), and anybody else involved in the making of the product, all have to be compensated fairly. This way they can continue to do what they do best.

Are all contents legally obtained?

All contents streamed by Khonzel are legally obtained. Khonzel is one of the few ways to access copyrighted Manipuri featured films and other contents legally. By accessing these contents through Khonzel, and not through other illegal freebee sites, you are helping fight the rampant piracy that have caused tremendous challenges to this hardworking filmmakers. As a small time filmmaker in a small market, the effect of piracy is debilitating to their ability to sustain a livelihood to say the least.